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Returns

 

Returns & Exchanges

You are entitled to return any or all of the items to us for a full refund or exchange within 60 days of purchasing. (Faulty items must be reported upon receipt of the goods to qualify for a refund or exchange). Please note, we cannot refund orders that are still on their way to you, goods must be returned before a refund can be issued.

All items returned must be unworn, free from odor, and in their original condition. Worn/washed items cannot be returned, and we reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale, or that have not been received at our warehouse.

Please note, we do not offer a free returns service, and all returned items remain your responsibility until they arrive back at our warehouse. We recommend that all returns are sent using a trackable service that provides proof of delivery. If we have not received your returns, we cannot offer a refund or exchange.

Please allow 5 working days from when you are notified of your refund until the money appears in your account.

 

Returns Procedure

Please follow the steps below. 
  1. Make sure the goods are unworn and in their original condition. 
  2. Return the parcel to our address below. We recommend using a trackable service with Royal Mail for UK returns. 
    When returning any items to us please write your order number and refund/exchange details on a piece of paper and include it in the package. 

    Returns Address

    Okay Returns
    5 Bakers Yard
    Little Kelham
    Sheffield
    S3 8BY